Thakavat Privacy Policy — Our Commitment to Protecting Your Data

Thakavat (thakavat.net) is an online Sports Betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains how Thakavat collects, uses, stores, and protects your personal information.

By using the Thakavat website or mobile app, you are considered to have read and accepted the terms of this Privacy Policy. We believe transparency is the best policy — which is why this document is written in clear, plain language.

This Privacy Policy applies to Thakavat's website, mobile application, customer support, and all associated digital services. If you navigate to a third-party site via an external link, that site's own privacy policy will apply.

Thakavat only collects the information genuinely needed to deliver the best experience and keep the platform secure. The table below provides a summary of the data types and their sources:

Thakavat never stores your password in plain text. All passwords are encrypted using a strong hashing algorithm. Even our customer support team cannot view your password.

Thakavat uses your data only for specific, legitimate purposes. We never process information unnecessarily. The key purposes are outlined below:

• Account Management: Personal information is required to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals securely.
• Identity Verification (KYC): Identity documents are verified for fraud prevention and legal compliance.
• Customer Support: Your information is used to resolve issues and provide support.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Service Improvement: Usage patterns are analyzed to improve the Thakavat experience.
• Promotional Communications: With your consent, we'll keep you informed about bonus offers and updates.
• Legal Obligation: Retaining data necessary to maintain compliance with regulatory requirements.

Thakavat does not sell your personal data. However, in the limited circumstances below, certain information may be shared with specific third parties:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Service Providers: Limited data is shared with contracted providers for hosting, cybersecurity, and analytics services. These parties are not permitted to use the data for any other purpose.
• Legal Authorities: We may be required to disclose information if legally compelled by a court order or regulatory authority.
• Business Transfers: In the event of a merger or acquisition involving Thakavat, the new owner will be bound by the same privacy policy.

Thakavat uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser or on your device. They help us deliver a better experience for you.

Types of cookies we use:

• Essential Cookies: These are essential for login sessions and security, and cannot be disabled.
• Functional Cookies: Remembers your preferences, language settings, and layout.
• Analytics Cookies: Used to understand how many users visit each page and how long they stay.
• Marketing Cookies: Helps show relevant offers — these can be turned off.

You can delete cookies or block new ones at any time through your browser settings. Please note, however, that disabling essential cookies may prevent Thakavat from functioning properly.

Thakavat retains your data only for as long as genuinely necessary. Retention periods vary depending on the type of information:

After the retention period, data is securely deleted or anonymized so that no individual can be identified. Where required by law, certain data may need to be retained for a longer period.

Thakavat respects your privacy rights. You have the following rights regarding your personal data, and we fully uphold each of them:

Thakavat is strictly prohibited for anyone under 18. We do not knowingly collect personal information from minors. Age is verified during registration, and additional proof may be requested in cases of suspicion.

If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information is on the platform, please contact support@thakavat.net without delay.

Thakavat uses industry-leading security measures to protect your data. Our security infrastructure is built in multiple layers, so that if one layer is compromised, the others continue to provide protection.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Mobile OTP verification at login is optional but strongly recommended.
• Firewall & DDoS Protection: Robust server-level firewalls and intrusion prevention systems are in place.
• Regular Security Audits: An external team of specialists regularly tests our systems to identify vulnerabilities.
• Access Control: Staff can only access the data necessary to perform their specific role.
• Data Backup: Regular encrypted backups are stored on secure servers.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to minimize harm. You also share responsibility for your own account security — use a strong password and never share it with anyone.

If you have any questions, concerns, or complaints about Thakavat's privacy policy, please reach out to our data protection team. We take every request seriously.

• Email: support@thakavat.net
• Subject: Write "Privacy Request — [Your Request Type]"
• Response Time: Typically within 5–10 business days; up to 30 days for complex cases

When submitting a request, please include your registered email address and account number to help us verify your identity quickly. Actions such as providing or deleting data will only be taken once your identity has been confirmed.

We hope any concerns can be resolved through direct communication. However, if you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.